Frequently Asked Questions

Simply view the item you wish to purchase, select an appropriate colour and size (if applicable), and click the 'Add To Cart' button. Follow the instructions and choose to check out as a guest or register an account. Please note that in order to purchase from us, you will need to pay by credit/debit card, Apple Pay, Google Pay, AfterPay, Gift Card, Bank Transfer, or Cryptocurrency.

Contacting us via our Contact Us page enables us to respond to your queries quickly and efficiently. However, if you would like to speak to someone directly you can call us on +44 330 190 0074 or chat to us on WhatsApp at +44 (0) 74210 40041.

We offer a full refund on items that are defective or incorrect. If you receive a defective or incorrect item, please reach out to our customer service team for assistance. For full details please see our Returns Policy.

Yes, we offer international shipping to many countries. Shipping fees will vary depending on the destination. Please note that you may be responsible for any applicable import duties or taxes at the point of delivery.

Once an order is placed, it is processed promptly. If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to assist you, but changes may not be possible if the order has already been processed.

Yes, once your order has been shipped you will receive a tracking number via email to track your order online. If you have not received a tracking number within the expected timeframe, please contact us.

Yes, we offer digital gift cards that can be used for purchasing items on our website. You can buy them from our Gift Cards section on bacoyo.com.

You can redeem a discount code at checkout by entering the code in the 'Discount Code' box. The discount will be applied to your total order value automatically.

If an item is out of stock, you will be notified when it becomes available again. You may also be able to select a similar item from our range. Contact us if you need help finding an alternative.

Yes, we accept PayPal along with other payment methods such as credit/debit cards, Apple Pay, Google Pay, AfterPay, Bank Transfer, and Cryptocurrency.

Print on Demand is a service where products are printed and shipped only when an order is placed. This eliminates the need for inventory and ensures that each item is customised and created specifically for you — no two orders are the same unless you want them to be.

Once you select the apparel item you wish to customise, you can upload your design, logo, or artwork directly on the product page. Our tool allows you to adjust the placement and size of your design to create the perfect look. After that, we handle all the printing and shipping — you just wait for your order to arrive.

We accept PNG, JPEG, SVG, and PDF file formats. For the best quality results, we recommend using high-resolution files of at least 300 DPI.

Once the order is placed and the design is submitted, modifications are generally not possible. Please review your design carefully before finalising the order. If you need urgent changes, contact us immediately — we will do our best if printing has not yet started.

Yes, you can request a sample of your custom design. Please contact our team for more details and pricing on samples.

The maximum design size varies depending on the product. You can find specific size limitations on each product's customisation page within our design tool.

Yes, we offer custom embroidery for certain products. You can select the embroidery option when customising your apparel through our design tool.

Yes, our website provides a live preview feature that allows you to see how your custom design will look on the selected product before you place your order.

Custom orders cannot be cancelled once the production process has begun. Please double-check your design before placing the order. If you have concerns immediately after ordering, contact us right away.

Custom design fees may apply depending on the complexity and type of customisation. Any applicable fees will be clearly displayed on the product page before you place your order — no hidden charges.

Delivery times depend on your location and the shipping method chosen at checkout. Typically, domestic UK orders take 3–7 business days, while international orders may take longer depending on the destination.

Yes, we offer expedited shipping options for faster delivery. You can select this option at checkout and the cost will be shown before you confirm your order.

Shipping costs depend on your location and the weight of your order. You can view the exact shipping cost at checkout before completing your order — no surprises.

Yes, we offer international shipping to many countries. Please note that shipping fees and delivery times vary depending on the destination, and you may be responsible for any import duties or local taxes.

If you need to change your shipping address, please contact us as soon as possible. We will do our best to accommodate the change before the order is dispatched.

If your order is delayed, please check your tracking information first. If the tracking shows no movement or there are further issues, please contact our customer service team and we will investigate on your behalf.

Unfortunately we do not offer delivery date selection at this time. However, we provide estimated delivery windows based on your chosen shipping method, and all orders include tracked delivery so you can monitor progress.

Non-customised items can be returned within 14 days of receipt in their original unused condition. Customised items are generally non-returnable unless faulty or damaged. See our full Returns Policy for details.

To return an item, please contact us first with your order number and reason for return. We will confirm eligibility and provide return instructions. All returns must be sent via a tracked postal service.

Returns are typically processed within 7–10 business days of receiving the returned item. Once processed, your refund will be issued to your original payment method and you will be notified by email.

Sale and discounted items are subject to our standard return policy. Please review the item's return eligibility on the product page, or contact us if you are unsure.

If your item is damaged or defective, please contact our customer service team within 10 days of receiving the item. Include photographs of the damage and your order number and we will resolve this promptly.

Refunds are issued to the original payment method used at the time of purchase. You will receive a confirmation email once the refund has been processed.

We do not offer exchanges for customised items or for non-customised items ordered in the wrong size. Please use our size guide before placing your order. Visit our Returns Policy page for full details.

In most cases, you are responsible for return shipping costs unless the item is faulty or damaged. Please keep proof of postage and use a tracked service. See our Returns Policy for full details.

Items should be returned in their original packaging where possible. If this is not possible, please contact us and we may be able to assist you with an alternative arrangement.

Custom items are generally not eligible for exchange unless they are faulty or defective. Please ensure your custom design is correct and your size is accurate before placing your order.